Ph.D., Operations Management, McGill University, Montreal, Canada (Feb 2017)
Hello!I am a Postdoctoral Research Fellow at the Singapore University of Technology and Design (SUTD), working on applications of Operations Research and Information Systems in Emergency Response with Professor Peter Jackson.
I recently defended my Ph.D. thesis "Analytical Models for Specialist Care in Rural Areas" at McGill University, supervised by Professor Vedat Verter [thesis abstract].
Healthcare Operations: Acute and Chronic Specialist Care, Emergency Department Boarding, Rural and Urban Health Services Management
Klein MG, Reinhardt G. (2012). Emergency Department Patient Flow Simulations using Spreadsheets. Simulation in Healthcare. 7(1):40-47.
Klein MG, Verter V, Fraser HF, Moses BG. Specialist Care in Rural Hospitals: From Emergency Department Consultation to Inpatient Ward Discharge. Target: Manufacturing and Service Operations Management
Klein MG, Verter V, Moses BG. Dialysis Facility Network Design. Target: Journal of Operations Management
Verter V, Klein MG. Operations Research for Emergency Care: A Review. Invited for publication in Production and Operations Management
Operations Management (OM), Instructor for Core B.Com course (73 students), McGill University, received Excellence in Teaching Award
Value Creation (OM module), Teaching Assistant for MBA course, McGill MBA Japan
Supply Chain Management, Teaching Assistant for senior undergraduate course, Singapore University of Technology and Design (SUTD), Engineering Systems and Design (ESD) Pillar
Digital World (Computer Programming with Python), Teaching Assistant for freshman undergraduate course, SUTD, Information Systems Technology and Design (ISTD) Pillar
10 years of experience improving processes and systems in Financial Services, Government, Higher Education, and Telecommunications. Previous roles include:
Senior Business Analyst, TD Bank, Toronto, Canada
Senior Financial & Systems Analyst, DePaul University, Chicago, USA
Business Analyst, Bell Canada, Ottawa, Canada
Business Analyst, Export Development Canada, Ottawa, Canada
Professional Services Specialist / Systems Engineer, Bridgewater Systems, Ottawa, Canada
Network Planner, Nortel Networks, Ottawa, Canada
Web Programmer, Bank of Canada, Ottawa, Canada