Michael G. Klein



Ph.D., Operations Management, McGill University, Montreal, Canada (Feb 2017)
MBA, Operations Management / International Business, DePaul University, Chicago, USA
B.Com, Management Information Systems (MIS), University of Ottawa, Canada


I am a Postdoctoral Research Fellow at the Singapore University of Technology and Design (SUTD), working on applications of Operations Research and Information Systems in Emergency Response with Professor Peter Jackson.

I recently defended my Ph.D. thesis "Analytical Models for Specialist Care in Rural Areas" at McGill University, supervised by Professor Vedat Verter [thesis abstract].

Research Interests

Healthcare Operations: Acute and Chronic Specialist Care, Emergency Department Boarding, Rural and Urban Health Services Management
Humanitarian Operations: Emergency Response, Disaster Management


Klein MG, Reinhardt G. (2012). Emergency Department Patient Flow Simulations using Spreadsheets. Simulation in Healthcare. 7(1):40-47.

Working Papers

Klein MG, Verter V, Fraser HF, Moses BG. Specialist Care in Rural Hospitals: From Emergency Department Consultation to Inpatient Ward Discharge. Target: Manufacturing and Service Operations Management

Klein MG, Verter V, Moses BG. Dialysis Facility Network Design. Target: Journal of Operations Management

Verter V, Klein MG. Operations Research for Emergency Care: A Review. Invited for publication in Production and Operations Management

Teaching Experience

Operations Management (OM), Instructor for Core B.Com course (73 students), McGill University, received Excellence in Teaching Award

Value Creation (OM module), Teaching Assistant for MBA course, McGill MBA Japan

Supply Chain Management, Teaching Assistant for senior undergraduate course, Singapore University of Technology and Design (SUTD), Engineering Systems and Design (ESD) Pillar

Digital World (Computer Programming with Python), Teaching Assistant for freshman undergraduate course, SUTD, Information Systems Technology and Design (ISTD) Pillar

Industry Experience

10 years of experience improving processes and systems in Financial Services, Government, Higher Education, and Telecommunications. Previous roles include:

Senior Business Analyst, TD Bank, Toronto, Canada

Senior Financial & Systems Analyst, DePaul University, Chicago, USA

Business Analyst, Bell Canada, Ottawa, Canada

Business Analyst, Export Development Canada, Ottawa, Canada

Professional Services Specialist / Systems Engineer, Bridgewater Systems, Ottawa, Canada

Network Planner, Nortel Networks, Ottawa, Canada

Web Programmer, Bank of Canada, Ottawa, Canada